European Rail Timetable Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This website complies with all UK national laws and requirements for user privacy.
European Rail Timetable Limited may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.
What information we collectWe may collect the following information:
- Name and payment details
- Contact information such as email address or telephone number
- Demographic information such as address and postcode
- Your agreement to be contacted by us via email for direct marketing purposes.
- Other information relevant to the processing or delivery of your order
What we do with the information we gatherWe require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- To process your order and obtain payment
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided, if you have agreed that we may do so
- From time to time, we may also use your information to contact you for market research purposes. We may use the information to improve our website or products
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Should users wish to deny the use and saving of cookies from this website, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
Links to other websitesOur website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Personal informationWhilst using our website, software applications or services, you may be required to provide personal information (name, address, email, account details, etc.). We will use this information to administer our website, applications, client databases and marketing material. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.
You have the right at any time to request a copy of the personal information we hold on you and the right to request your details be removed from our customer database. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
How long do we keep your data for?European Rail Timetable Ltd will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or for as long as is necessary to provide services, support, reporting and trend analysis only. If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide services to you.
Policy Updated May 2018